Privacy Policy
Introduction and Scope
This Privacy Policy describes how the Company collects, uses, stores, and discloses personal information obtained through the website located at isnonuegerbene.sbs. The policy applies to all visitors and users of the site, regardless of the device or method used to access it. By continuing to use this site, the user acknowledges that they have read and understood the terms set out in this policy. The Company is committed to handling personal information responsibly and in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to personal information collected directly from the user, as well as information collected automatically through the user's interaction with the site. The Company reviews and updates this policy periodically to reflect changes in its practices or applicable legal requirements. Users are encouraged to review this policy at regular intervals. Continued use of the site following any update to this policy constitutes acceptance of the revised terms. Where a material change is made, the Company will update the effective date shown at the foot of this document.
Information the Company Collects
The Company collects personal information in two ways: directly from the user when they voluntarily provide it, and automatically through standard website technologies as the user navigates the site. The types of information collected depend on how the user interacts with the site and which features they choose to use. The Company collects only the information that is reasonably necessary for the purposes described in this policy and does not seek to collect sensitive information unless required by law or with the user's explicit consent.
Information Provided Directly
- Name and contact details submitted through the site's contact or inquiry form by the user.
- Email address provided when the user subscribes to site newsletters or updates.
- Message content and attachments submitted by the user through any contact or feedback form on the site.
- Preferences or interests indicated by the user when completing any optional profile or preference fields.
- Any additional information the user voluntarily includes in correspondence or submissions to the Company.
Information Collected Automatically
- The user's IP address and approximate geographic location derived from that address at the time of access.
- Browser type, version, and operating system used to access the site on each visit.
- Pages visited, time spent on each page, and the sequence of navigation through the site.
- The referring URL that directed the user to this site, where that information is available.
- Cookie identifiers and similar tracking technologies as described further in the Cookies section of this policy.
How the Company Uses Personal Information
The Company uses personal information collected through this site for specific, limited purposes that are directly related to the operation of the site and the provision of content and services to users. Personal information is not used for purposes beyond those described in this policy without the user's prior consent, except where required by law. The Company does not use personal information to build profiles for advertising purposes or to engage in automated decision-making that produces legal or similarly significant effects on users.
- To respond to inquiries and messages submitted by the user through the site's contact form.
- To deliver newsletters or updates to users who have subscribed and provided their email address for that purpose.
- To maintain and improve the technical performance and content quality of the site over time.
- To analyse aggregated, anonymised usage patterns in order to understand how visitors interact with site content.
- To comply with legal obligations applicable to the Company under Australian law or enforceable court orders.
- To detect, investigate, and prevent fraudulent activity or unauthorised access to the site or its systems.
- To manage the user's preferences and communication settings where the user has opted into specific communications.
Our Commitment: The Company is committed to using personal information only for the purposes for which it was collected, retaining it only for as long as reasonably necessary, and protecting it with appropriate technical and organisational safeguards. The Company does not sell personal information to third parties under any circumstances and does not use it for targeted advertising without the user's explicit consent. Users may contact the Company at any time to ask how their information is being used.
Disclosure of Personal Information
The Company does not sell, rent, or trade personal information to third parties for commercial purposes. Personal information may be disclosed to third parties only in the limited circumstances described in this section. Where disclosure is made to a service provider, the Company takes reasonable steps to ensure that the provider handles the information in a manner consistent with this policy and applicable Australian privacy law. All third parties who receive personal information from the Company are required to use it solely for the purpose for which it was disclosed.
Authorised Service Providers
The Company may share personal information with third-party service providers who assist in operating the site and delivering services to users. These providers include website hosting and infrastructure services, email delivery platforms used to send newsletters and correspondence, and analytics services that help the Company understand site performance. All service providers are engaged under contractual arrangements that require them to handle personal information securely, use it only for the specific purpose for which it was shared, and not disclose it to any further parties without the Company's prior written authorisation. The Company reviews its service provider arrangements periodically to ensure continued compliance with these requirements.
Legal Disclosure
The Company may disclose personal information where required to do so by law, regulation, court order, or enforceable government authority. In such cases, the Company will disclose only the minimum information necessary to satisfy the legal requirement and will notify the affected user where it is legally permissible to do so. The Company may also disclose personal information where it reasonably believes disclosure is necessary to prevent serious harm to any person or to protect the rights, property, or safety of the Company, its users, or the public.
Aggregated and Anonymised Data
The Company may use aggregated and anonymised data derived from user interactions with the site for internal reporting, content planning, and site improvement purposes. Such data does not identify any individual user and cannot reasonably be used to do so. Anonymised data may be retained indefinitely for analytical purposes and is not subject to the same retention limits that apply to personal information under this policy.
User Rights Regarding Personal Information
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, users have certain rights in relation to the personal information the Company holds about them. These rights are described below. Users wishing to exercise any of these rights may contact the Company using the details provided on the contact page. The Company will respond to all reasonable requests within a reasonable timeframe and at no cost to the user, except in limited circumstances permitted by law. The Company may need to verify the identity of the user before processing any request.
- The right to request access to personal information the Company holds about the user.
- The right to request correction of personal information that is inaccurate, incomplete, or outdated.
- The right to request deletion of personal information where retention is no longer necessary or lawful.
- The right to request a copy of personal information in a structured, commonly used format where applicable.
- The right to object to the use of personal information for direct marketing purposes at any time.
- The right to request that the Company restrict processing of personal information in certain defined circumstances.
To exercise any of the rights described above, the user should contact the Company through the contact page available on this site. The Company will acknowledge the request promptly and respond within the timeframe required by applicable Australian privacy law. Where the Company is unable to fulfil a request, it will provide a written explanation of the reasons and inform the user of any available avenues for review or complaint, including the right to complain to the Office of the Australian Information Commissioner.
Security of Personal Information
The Company takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Security measures are applied at both the technical and organisational levels and are reviewed periodically to ensure they remain appropriate to the nature of the information held and the risks associated with its processing. No method of electronic transmission or storage is completely secure, and the Company cannot guarantee the absolute security of personal information. Users are encouraged to take their own precautions when transmitting personal information online, including using secure and up-to-date browsers.
Technical Security Measures
- Encrypted data transmission using HTTPS across all pages of the site to protect information in transit.
- Access controls restricting personal data access to authorised personnel with a documented need to access it.
- Regular software and security updates applied to site infrastructure and third-party components used on the site.
- Automated monitoring tools used to detect and alert the Company to unusual access patterns or potential security incidents.
Organisational Security Measures
- Internal data handling procedures that limit collection and retention of personal information to what is necessary.
- Contractual obligations imposed on all third-party service providers requiring secure handling of personal information.
- Periodic review of this privacy policy and associated data handling practices to ensure ongoing compliance with applicable law.
- A process for identifying, assessing, and responding to data security incidents in a timely and documented manner.
Retention of Personal Information
The Company retains personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable Australian law. Once personal information is no longer needed, the Company takes reasonable steps to destroy or de-identify it in a secure manner. Retention periods vary depending on the type of information and the purpose for which it was collected, as described in the categories below.
- Contact form submissions are retained for a period sufficient to resolve the inquiry and for a reasonable period thereafter in case of follow-up correspondence.
- Site usage and analytics data is retained in aggregated or anonymised form for internal reporting and is not linked to individual users after the session ends.
- Email addresses collected for newsletter purposes are retained until the user unsubscribes, after which they are removed from active mailing lists within a reasonable timeframe.
- The Company does not collect financial or payment information through this site. No billing or transaction records are retained.
- Marketing preference records, including records of consent and opt-out requests, are retained for as long as necessary to honour those preferences and to demonstrate compliance with applicable law.
Where personal information is no longer required for any active purpose, the Company will take reasonable steps to securely destroy or permanently de-identify that information in accordance with the Australian Privacy Principles. Users may request earlier deletion of their information by contacting the Company through the contact page.
International Transfers of Personal Information
Some of the third-party service providers engaged by the Company to assist in operating this site may be located outside Australia, which may result in personal information being transferred to and processed in overseas jurisdictions. The Company takes reasonable steps to ensure that any overseas recipient of personal information is subject to obligations that are substantially similar to those imposed by the Australian Privacy Principles. Where personal information is transferred internationally, the Company relies on one or more of the following mechanisms to protect the user's privacy rights.
- Contractual clauses binding overseas service providers to data protection standards consistent with Australian law.
- Use of service providers located in jurisdictions with privacy frameworks assessed as providing adequate protection.
- Obtaining the user's informed consent to the transfer where required by applicable Australian privacy legislation.
- Assessment of the overseas recipient's privacy practices prior to engaging them as a service provider for data processing.
Cookies and Tracking Technologies
The Company uses cookies and similar tracking technologies to support the operation of this site and to collect the usage information described in this policy. Cookies are small text files placed on the user's device by the site when it is visited. They allow the site to recognise the user's device on subsequent visits and to store limited information about session activity or preferences. The Company uses both session cookies, which expire when the browser is closed, and persistent cookies, which remain on the device for a defined period. The user may manage their cookie preferences through the site's consent mechanism or through their browser settings, as described below.
Types of Cookies Used
- Strictly necessary cookies that enable core site functions, including page navigation and form submission, and cannot be disabled without affecting site functionality.
- Analytics cookies that collect anonymised information about how visitors navigate the site, including which pages are visited most frequently, to help the Company improve site content and structure.
- Preference cookies that remember choices made by the user, such as language settings or display preferences, to provide a more consistent experience across visits.
- Functional cookies that support optional site features, such as embedded content or interactive tools, and are only active where the user has engaged with those features.
The user may withdraw consent to non-essential cookies at any time by adjusting their preferences through the cookie consent panel available on the site, or by configuring their browser to refuse or delete cookies. Withdrawing consent to cookies may affect the functionality of certain parts of the site. For further information about cookies used on this site, the user may refer to the separate Cookie Policy available at isnonuegerbene.sbs.
Changes to This Privacy Policy
The Company reserves the right to update or amend this Privacy Policy at any time. Changes will take effect upon publication of the revised policy on this site, and the effective date shown at the foot of this document will be updated accordingly. The Company encourages users to review this policy periodically to remain informed of how their personal information is being handled. Where a material change is made to the policy, the Company will take reasonable steps to notify affected users in accordance with the nature of the change and the contact information available to the Company.
- A notice displayed prominently on the site homepage for a reasonable period following any material policy update.
- An email notification sent to users who have subscribed to the site's mailing list, where the change materially affects their rights.
- An updated effective date displayed at the foot of this policy document each time a revision is published.
- A summary of key changes provided within the body of the revised policy where the nature of the update warrants it.
Continued use of the site following publication of an updated Privacy Policy constitutes the user's acceptance of the revised terms. Users who do not agree with any change to this policy should cease using the site and may contact the Company to request deletion of their personal information in accordance with the rights described in this policy.
Contact and Complaints
Users with questions, concerns, or complaints about the handling of their personal information may contact the Company through the contact page available on this site. The Company will acknowledge all privacy-related inquiries promptly and respond within the timeframe required by applicable Australian privacy law. Users who are not satisfied with the Company's response to a complaint have the right to escalate the matter to the Office of the Australian Information Commissioner, which provides an independent mechanism for resolving privacy complaints at no cost to the complainant.
Isnonuegerbene
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006, Australia
Phone: +61 8 6331 4864
Email: content@isnonuegerbene.sbs